Voices by INaudio

Privacy Policy

Last updated: Aug 1, 2025

1. About this Policy

Voices by INaudio is a service offered by INaudio (“Voices by INaudio”, “we”, “us”, or “our”). This Privacy Policy (“Policy”) explains our collection, use, and disclosure of personal data in relation to the use of this website, Voices by INaudio services, and any other products or services that link to this Policy (collectively, the “Voices Service”).

The Voices Service covered by this Policy pertain to the following types of individuals:

  • Authors/Rights Holders (“Authors”) who use our Voices Service to create, distribute, and monetize audiobooks.
  • Visitor (“Visitors”) who visit our website to learn more about our Voices Service or for other purposes.

From time to time, we may offer new or additional services. Any such services will also be subject to this Policy, unless stated otherwise.

This Policy is not The Voices by INaudio Terms of Use, which is a separate document. The Terms of Use outline the legal contract between you and Voices by INaudio for using the Voices Service.

2. Your Personal Data Rights and Controls

i. Rights

We are committed to protecting your privacy and complying with applicable data protection laws in the regions where we operate. As available, and except as limited under applicable law, the rights afforded to individuals are described in the table below. In addition to the rights detailed below, you may also have specific rights under U.S. state and international laws depending on your location. We will use commercially reasonable efforts to comply with all such requests in accordance with applicable privacy laws.

Type of RightIt’s your right to…
Be InformedBe informed of the categories of personal data we process and how we process it.
AccessRequest access to the personal data we process about you.
RectificationRequest that we amend or update your personal data where it’s inaccurate or incomplete.
Erasure

Request that we erase certain personal data about you.

For example, you can ask us to erase personal data:

  • That we no longer need for the purpose it was collected for;
  • When you make a justified objection (see right to ‘Object’ below).

There are situations where we are unable to delete your data, for example when:

  • It’s still necessary to process the data for the purpose we collected it for;
  • Voices by INaudio’ interest in using the data overrides your interest in having it deleted, such as needing it to protect our services from fraud;
  • Voices by INaudio has a legal obligation to keep the data; or
  • Voices by INaudio needs the data to establish, exercise, or defend legal claims.
Restriction

Request that we stop processing some or all of your personal data.

You can do this if:

  • Your personal data is inaccurate;
  • Our processing is unlawful;
  • We do not need your information for a specific purpose; or
  • You object to our processing and we are assessing your objection request(see section 'Object' below).
  • You can request that we stop this processing temporarily or permanently.

You can request that we stop this processing temporarily or permanently.

ObjectObject to us processing your personal data. You can do this if Voices by INaudio is processing your personal data on the legal basis of legitimate interests.
Data PortabilityRequest a copy of your personal data in electronic format and/or request that we transmit your personal data to another person or entity. You can request that we transmit your data when we are processing your personal data on the 1) legal basis of consent or 2) for the performance of contract.
Not be subject to automated decision makingNot be subject to a decision based solely on automated decision making (decisions without human involvement), including profiling, where the decision would have a legal effect on you or produce a similarly significant effect. Note that we do not currently carry out this type of automated decision making in Voices by INaudio.
Withdrawal of consentWithdraw your consent for us to collect, use or otherwise process your personal data. You can do this if Voices by INaudio is processing your personal data solely on the legal basis of consent.Your withdrawal of consent will not be retroactive and will only take effect at the time withdrawal is made.
Right to lodge a complaintIf you believe we have not complied with applicable data protection laws, you may contact your local data protection authority about any questions or concerns.

ii. Exercising Your Rights

You can request to exercise your rights by contacting us through the details provided in Section 10 of this Policy.

We may need to request specific information from you to help us confirm your identity and facilitate your request. We may decline requests to exercise these rights where we are unable to authenticate you as the person to whom the data relates. We will not discriminate against you for exercising any of your rights.

You may designate, in writing or through a power of attorney, an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof you have authorized it to act on your behalf, and we may need you to verify your identity directly with us.

3. Personal Data We Collect About You

These tables set out the categories of personal data we collect and use.

Collected when you sign up for our Voices Service or when you update your account
CategoriesDescription
User DataThis is the personal data that we need to create your Voices by INaudio account and that enables you to use the Voices Service.
  • Username
  • First and last name (legal name)
  • Email address
  • Age

We receive this information from you directly when you sign up for the Voices Service, except for the username which is generated automatically after submitting the sign-up form.

You also have the option to provide us with additional data by creating a user profile. This user profile may include the following personal data:

  • First and last name (legal name)
  • Headshot (Photo)
  • Pen Name
  • Mailing Address
  • Billing Address

Collected through your usage of the Voices Service and this website
CategoriesDescription
Usage Data

This is personal data collected and processed about Authors, Narrators, and Visitors when accessing or using the Voices Service.

Information about how you use our Voices Service:

Examples include:

  • Your actions with the Voices Service, such as:
    • the time spent on each page within an application;
    • the details about the path followed within an application; and
    • the sequence of pages visited.
  • Content you post to any part of the Voices Service. For example, images, audio, text, titles, descriptions, communications, and other types of content, including manuscripts, narrations, reviews and ratings.

    • Your Technical Data:

    • IP addresses
    • URL information
    • Information about the devices you use, such as:
      • Device IDs
      • Browser type
      • Operating system
      • Network and device performance

Additional information you may choose to give us
CategoriesDescription
Payout and Tax Data

If you earn money while using the Voices Service, we will need to process your Payout and Tax Data so we can issue you payments and fill out any appropriate tax forms. The exact personal data collected, used and processed will vary depending on the payment method you select and your tax region, but may include the following:

Contact Information:

  • Email address
  • First and last name (legal name)
  • Phone number
  • Street address
  • ZIP / postal code
  • Country

Payout Information:

  • Payout Preference (for example, bank account or PayPal)
  • Bank Name
  • Bank Routing Number
  • Last 4 Digits of Bank Account Number
  • PayPal Email

Tax Information:

  • First and last name (legal name)
  • Email address
  • Permanent residence
  • Mailing address
  • Taxpayer ID or Foreign TIN
Survey and Research DataWhen you complete any forms, respond to a survey, or take part in user research, we collect and use the personal data you provide.

Third party sources from which we collect your data
Categories of Third PartiesDescription
eBook PartnersWe work with certain eBook partners to enable you to transfer your eBook information over to the Voices Service in order to make it into an audiobook. This process will also create a Voices by INaudio account for you, unless you already have one.

4. Purpose of Processing

The table below sets out:

  • our purpose for processing your personal data
  • our legal justifications (each called a 'legal basis') under applicable data privacy laws, for each purpose
  • categories of personal data, which we use for each purpose. See more about these categories in Section 3.

Here is a general explanation of each 'legal basis' utilized by Voices by INaudio to help you understand the table:

  • Performance of a Contract: When it's necessary for Voices by INaudio, or a third party, to process your Personal Data to fulfill its responsibilities under a legal contract with you, or if necessary in order to take steps at your request prior to entering into a contract. This includes Voices by INaudio’ obligations under the Terms of Use to provide the Voices Service to you.
  • Legitimate Interest: When Voices by INaudio or a third-party has a legitimate interest in using your Personal Data, which is necessary and justified. This is commonly used as a legal basis for fraud prevention, network and information security and to protect public security. It may also be used to provide services which improve the Voices Service for all users.
  • Consent: When you provide your consent to Voices by INaudio’s use of or transfer of your personal data for a certain purpose.
  • Compliance with Legal Obligations: When Voices by INaudio must process your personal data to comply with a law.
Purpose of ProcessingLegal basis that permits the purposeCategories of personal data used for the purpose
To provide the Voices Service
  • Performance of a Contract
  • Legitimate Interest
  • Consent
  • User Data
  • Usage Data
  • Payment and Purchase Data
  • Payout and Tax Data
To understand, diagnose, troubleshoot, and fix issues with the Voices Service
  • Performance of a Contract
  • User Data
  • Usage Data
To evaluate and develop new features, technologies, and improvements to the Voices Service
  • Legitimate Interest
  • User Data
  • Usage Data
  • Survey and Research Data
For marketing, promotion, and advertising purposes
  • Consent
  • Legitimate Interest
  • User Data
  • Usage Data
  • Survey and Research Data
To comply with legal obligations and law enforcement requests
  • Compliance with legal obligations
  • Legitimate Interest
  • User Data
  • Usage Data
  • Payment and Purchase Data
  • Payout and Tax Data
  • Survey and Research Data
To fulfill contractual obligations with third parties
  • Legitimate Interest
  • User Data
  • Usage Data
  • Payout and Tax Data
To establish, exercise, or defend legal claims
  • Compliance with legal obligations
  • Legitimate Interest
  • User Data
  • Usage Data
  • Payout and Tax Data
  • Survey and Research Data
To conduct business planning, reporting, and forecasting
  • Legitimate Interest
  • User Data
  • Usage Data
  • Payout and Tax Data
To process your payment or payout
  • Performance of a Contract
  • Compliance with legal obligations
  • User Data
  • Payment and Purchase Data
  • Payout and Tax Data
To detect and prevent fraud. For example, fraudulent payments and fraudulent use of the Voices Service.
  • Legitimate Interest
  • User Data
  • Usage Data
  • Payout and Tax Data
To conduct research and surveys
  • Legitimate Interest
  • User Data
  • Usage Data
  • Survey and Research Data

5. Sharing of Information

This section sets out the categories of recipients of the personal data collected or generated through your use of the Voices Service.

i. Publicly available information:

You may choose to make the following personal data publicly available on the Voices Service:

  • The Narrator and Author Data you choose to make available on your profile
  • Content you post on the Voices Service, and any associated titles, descriptions, and images
  • Public ratings and reviews left by others on your Voices by INaudio Author or Narrator profile

ii. Information we may share with others

The table below provides details of who we may share your Personal Data with, and why:

Categories of RecipientsCategories of Data You Can Choose to ShareReason for Sharing
Service providers
  • User Data
  • Usage Data
  • Payout and Tax Data
  • Survey and Research Data
To allow service providers to complete their services to Voices by INaudio, including:
  • providing customer support to Voices by INaudio users
  • operating the technical infrastructure for the Voices service
  • assisting in protecting and securing our systems and services
  • helping market Voices Service (and our partners’) products, services, events and promotions
Payment partners
  • User Data
  • Payout and Tax Data
To allow our payment providers to process your payments and for anti-fraud purposes.
Marketing partners
  • User Data
  • Usage Data

To promote Voices by INaudio with our partners.We share some personal data with these partners where necessary to:

  • Enable you to participate in Voices by INaudio promotions
  • To promote Voices by INaudio in media and advertising published on other online services
  • To help us and our partners to measure the effectiveness of Voices by INaudio promotions

Our partners may also combine the personal data we share with them with other data they collect about you(e.g.your use of their service).We and our partners may use this information to present you with offers, promotions, or other marketing activities that we believe will be relevant to you.

Other INaudio group companies
  • User Data
  • Usage Data
  • Narrator and Author Data
  • Payout and Tax Data
  • Survey and Research Data
To carry out our daily business operations and to maintain and provide the Voices Service to you.
Law enforcement and other authorities
  • User Data
  • Usage Data
  • Narrator and Author Data
When we, in good faith, believe that it is necessary:
  • to comply with a legal obligation
  • to respond to a valid legal process (such as a search warrant, court order, or subpoena)
  • for our own or a third party’s justifiable interest, relating to:
    • national security
    • law enforcement
    • litigation (a court case)
    • criminal investigation
    • protecting someone’s safety
    • preventing death or imminent bodily harm
Purchasers of our business
  • User Data
  • Usage Data
  • Payout and Tax Data
  • Survey and Research Data
If we were to sell or negotiate to sell our business to a buyer or possible buyer. In this case, we may transfer your personal data to a successor or affiliate as part of that transaction.

6. Data Retention

We keep your personal data only as long as necessary to provide you with the Voices Service and for Voices by INaudio legitimate and essential business purposes, such as:

  • maintaining the performance of the Voices Service
  • making data-driven business decisions about new features and offerings
  • complying with our legal obligations; and
  • resolving disputes

When determining the retention period, we take into account various criteria, such as the type of information, the nature and length of our relationship with you, the impact on that relationship if data is deleted, and mandatory retention periods provided by or permitted by applicable law.

7. Transfer to or from Other Countries

Due to the global nature of our business, Voices by INaudio shares personal data internationally with its affiliates, subcontractors and partners when carrying out the activities described in this Policy and in the Terms of Use. They may process your data in countries whose data protection laws are not considered to be as strong as US laws or the laws which apply where you live. For example, they may not give you the same rights over your data.

Whenever we transfer personal data internationally, we use reasonable efforts and tools to:

  • make sure the data transfer complies with applicable law; and
  • help to give your data the same level of protection as it has in the US and the laws which apply where you live.

8. Keeping Your Personal Data Safe

We're committed to protecting our users' personal data. We put in place appropriate technical and organizational measures to help protect the security of your personal data. However, be aware that no system is ever completely secure.

We have implemented various safeguards to guard against unauthorised access and unnecessary retention of personal data in our systems. These include pseudonymisation, encryption, access, and retention policies.

To protect your user account, we strongly encourage you to:

  • use a strong password which you only use for your Voices by INaudio account;
  • never share your password with anyone;
  • limit access to your computer and browser; and
  • log out once you have finished using the Voices Service on a shared device

If other individuals have access to your Voices by INaudio account (for example if you've given them permission to use your account on a shared device), then they can access personal data, controls and the Voices Service available in your account.

9. Changes to this Policy

We may occasionally make changes to this Policy.

When we make material changes to this Policy, we will post them here and update the “Last Updated” data at the top of this document. If we make material changes to how we treat your Personal Data, we will provide you with a prominent notice of such changes as appropriate under the circumstances. For example, we may display a prominent notice within the Voices Service or send you an email. Continued use of the Voices Services after any changes is deemed to be acknowledgement of these changes.

10. Contact Us

If you have any questions about this Policy, please contact us by emailing voices-support@inaudio.com.

We hope you enjoy Voices by INaudio!